This web site is owned by Frederick Warne & Co and is operated under license by Lake District Estates. Co. Ltd. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Lake District Estates Co Ltd
T/A Peter Rabbit and Friends
17 Lake Road
Phone: 017687 75189
VAT Registration Number 154 5145 64
Company No. 346999
|Making A Purchase|
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else outside the UK, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We DO NOT post to China, Hong Kong or Singapore
We deliver your order right away. We will normally process your order to within 2 business days. Providing your items are in stock, your order should arrive within 5 working days to addresses within the UK. Please note delivery of Charlie Bears may take slightly longer than this due to them being held at a different location.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Our pricing policy is to offer the same price to all our customers, wherever they live in the worls.
The tax regulations are such that we have to pay VAT on all purchases made within the EC (with the exception of certain tax free areas such as Jersey, Andorra etc)so to areas where tax applies, we charge the price displayed and pay the relevant tax to the UK government.
Customs and Import Charges:
All import and export charges are the responsibility of the customer.
|Credit Card Security|
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 017687 75189 (International +44 017687 75189) or fax us on or write to us at Lake District Estates Co Ltd, T/A Peter Rabbit and Friends, 17 Lake Road, Keswick, CA12 5BS. United Kingdom
Lake District Estates Co. Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.